Shipping policy
Last Updated: September 14, 2026
Overview
Thank you for shopping with Heyreading. This Shipping Policy explains how we process, ship, and deliver footwear orders placed through www.heyreading.com. Please review this policy before placing an order.
1. Order Processing Time
All footwear orders are processed within 1 to 3 business days.
Business Days: Monday – Friday, excluding U.S. public holidays.
During peak seasons, promotional events, or periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information provided with your order.
2. Shipping Destination
We currently provide standard shipping to eligible delivery addresses within the United States. Shipping availability may depend on your delivery address and the shipping options displayed during checkout.
Please ensure that your shipping information is complete and accurate before submitting your order.
3. Estimated Delivery Time
Estimated delivery time consists of Order Processing Time plus Shipping Transit Time:
- Order Processing Time: 1 to 3 business days
- Shipping Transit Time: 6 to 9 business days
- Estimated Total Delivery Time: 7 to 12 business days
Delivery estimates begin after order processing has been completed. Delivery times are estimates only and are not guaranteed. Delays may occur due to severe weather, carrier logistical delays, holidays, high parcel volume, address verification issues, or other circumstances beyond our reasonable control.
4. Shipping Costs
Heyreading offers free standard shipping within the United States for all orders.
5. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email containing tracking information, Tracking information may take some time to become active after the carrier receives the shipment.
6. Shipping Carriers & Fulfillment
Orders may be shipped through carriers, logistics providers, or fulfillment partners depending on product availability and operational requirements.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping details at checkout, including full name, street address, apartment or suite number , city, state, ZIP code, phone number, and email address.
Incorrect or incomplete information may result in delivery delays or returned packages. If you notice an error after placing your order, please contact hello@heyreading.com as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee changes once an order has entered fulfillment processing or has been dispatched.
8. Lost, Delayed, or Missing Packages
If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@heyreading.com with your order number and tracking details.
We recommend verifying your shipping address, checking around your delivery location, asking household members or neighbors, and contacting the applicable carrier for additional delivery information. We will review the available information and work with you to determine appropriate next steps.
9. Failed Delivery or Returned Packages
If a package is returned to us due to an incorrect address, unsuccessful delivery attempts, or refusal of delivery, we will contact you regarding the available next steps. Additional shipping charges may apply to reshipment requested due to customer-provided incorrect or incomplete shipping information.
10. Damaged, Defective, or Incorrect Items
Please inspect your footwear order promptly upon delivery. If your order arrives damaged, defective, or incorrect, contact us at hello@heyreading.com as soon as possible.
Please include your order number, a brief description of the issue, and clear photographs of the footwear and packaging. We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
11. Order Changes
If you need to modify shipping or other order information, please contact hello@heyreading.com as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee changes once order processing or dispatch has begun.
12. Business & Contact Information
Store Name
Heyreading
Website
www.heyreading.com
Business Address
802 Wandering Creek Dr, Bothell, WA 98021, United States
Customer Support Email
hello@heyreading.com
Customer Support Phone
+1 307-300-3593
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM PT
Saturday – Sunday: Closed
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